Patient Center

Accessible Dental Treatment that is Flexible in Payment Options

We at Steele Creek Smiles believe that every Charlotte family should have access to quality dental care. This is why we accept the majority of dental insurance plans and offer flexible financing options to make sure that costs are never an obstacle to getting the dental care you and your family members require.

We’re also committed to transparency. You’ll get all details of your treatment plan and the cost before we start, so you’ll be able to rest assured that there will be no unexpected expenses. For more information on our options for insurance and payment in greater detail, keep reading.

We are in-network with a variety of major dental insurance companies, and we are proud to accept the majority of dental insurance plans.

Steele Creek Smiles is committed to serving as a trusted partner for all your oral healthcare needs. Our experienced dentist, Dr Vaibhav Bajaj, will design a customised treatment program that will help you maintain a beautiful, healthy smile for life. Continue scrolling to learn about our process for first-time patients, appointment tips to remember, and more.

First-Time Patient Appointments

If you are a first-time patient, we request that you complete some necessary paperwork. If you would like to complete the paperwork before your appointment, feel free to download it here and fill it out before your arrival. If you plan to fill out your paperwork during the appointment, please arrive at least 15 minutes early so as not to alter our appointment schedule.

What to Expect at Your Appointment

Once your new patient paperwork is completed, one of the dental hygienists will greet you and guide you into an X-ray room. Taking dental X-rays will help us evaluate any problems with your teeth that are invisible to the naked eye.

Once your X-rays are completed, your dental hygienist will ask you about the reason for your visit, any dental concerns you might have, and any goals you may have as it pertains to your oral health. He or she will also review your health and dental history.

Finally, your hygienist will perform a thorough dental cleaning and polishing. Our experienced dentist, Dr Vaibhav Bajaj, will then inspect your teeth and jaw for any signs of damage.

At the end of your appointment, your dentist will share your treatment plan with the front office so that our staff can review any insurance and billing questions with you. We will then schedule your next appointment so that you are all prepared for your next visit.

Tips for Your Appointment

Arrive Early

Please arrive at least 15 minutes before your scheduled appointment time. This allows our staff adequate time to review your information and make other preparations. If you need to complete new patient paperwork, plan to arrive at least 20 minutes before your appointment.

Bring all Necessary Documents

Remember to bring your current insurance card, a list of medications, your driver’s license and any dental records you would like to transfer, such as X-rays. Don’t forget your payment method– our office accepts cash, Visa, MasterCard, American Express, Discover, and CareCredit.

Schedule Your Next Visit

Give A 24-Hour Cancellation Notice

If you are not able attend your appointment, we require a 24-hour notice of cancellation. This enables us to accommodate our other patients. Patients who do not give proper cancellation notice may be subject to a cancellation fee.

What You Can Expect

Personalized Care

Our highly-trained staff is devoted to providing gentle, compassionate care for all our patients. If you are struggling with a dental phobia, need help quitting smoking, or are suffering embarrassment over a dental issue, please let us know. Our Steele Creek dentists and hygienists will do everything in our power to help you feel safe, confident, and supported.

Gentle Dental Treatment

Our highly-trained, caring staff is devoted to providing gentle care for all our patients. If you are struggling with a dental phobia, or are suffering embarrassment over a dental issue, please let us know, if you are comfortable doing so. We will do everything in our power to help you feel safe, confident, and supported.

Flexible Payment Options

We will file all insurance claims and accept assignment of benefits directly with your insurance carrier. We accept most forms of dental insurance, including Aetna DMO, and are happy to help you maximize your benefits. If you would like to pay for your treatment in installments, view our interest-free financing options here.

New Patients FAQs

How long is my first appointment?

Please plan at least 1 hour for your first visit. The length may vary depending on your specific needs.

What happens if I need to take premedication?

If you need to take medication before your appointment, you must obtain an appointment with your healthcare professional before your appointment. For questions specific to the premedication process, please contact our office.

What do I need to bring to my initial appointment?

New patients should arrive 10-15 minutes early to their first appointment. This gives time to review any insurance benefits, policies, and complete necessary paperwork.

Are you taking new patients?

Yes! Steele Creek Smiles locations are always taking new patients in and often make appointments within the next day. The first visit to the dentist will typically consist of an appointment with the dentist to conduct a thorough examination and any necessary X-rays. At this time, you are able to discuss with the dentist the specific areas of trouble or issues. The visits can be scheduled as an appointment.

What can I expect from my first visit?

If you are a brand new patient, you’ll first visit your dentist for an extensive examination. In your examination, the dentist will go over the dental X-rays taken and perform an oral cancer screening that includes a thorough exam of your jaw, tongue, neck and the inside of your mouth. When you first visit your dentist, there is a chance that you will not receive the cleaning. A cleaning can be performed when the dentist has confirmed that it’s the correct treatment for your particular oral health. Certain conditions make it clear that a clean is not the best option for treatment. For more details about your first visit, please take a look at “What You Can Expect During The First Experience.”

Accepted Insurance Plans at Steele Creek Smiles

*We also accept and file insurances apart of the Zelis, Connection, and Dentemax Dental Networks. For a comprehensive list of providers, please click here.

If you do not see your in-network dental provider listed above, please let us know. We will do our best to work with any insurance providers our patients carry.

One Location, Countless Smiles

We take great pride in extending our exceptional care to patients not only
within Steele Creek and the Surrounding area, but also from diverse locations, ensuring that our
Commitment to service reaches beyond boundaries.

(704) 587-1010

13739 Steele Creek Rd #100, Charlotte, NC 28273